Once an order has been dispatched you may return the goods within 30 days of receipt. If an item has been used we cannot accept a return.
To return goods please contact us via email at firstname.lastname@example.org quoting your order number.
All returns will need to be sent using the form that we email to you after receiving your email notification.
You have 14 days from the date of delivery to inform us about your wish to return the product providing it is unused. After this date you have an additional 14 days to ship back the goods.
Please note no refunds will be made until products are received and checked. If the product has been used and is not faulty we will not be able to refund you for it.
In the interest of fraud prevention, we will issue your refund by the same method by which you paid within 14 days of receiving the return.
RETURNING UNWANTED ORDERS
We are sure that you will be delighted with your items however, if you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition and are the responsibility of the customer until they reach us.
Please note that all returns must be confirmed by us by email.
Any goods sent back without our prior consent will be returned to you at your own cost.
Once the product is returned and checked we will refund you what you paid via the card used to make the initial order.
For all unwanted purchases you are responsible for the shipping costs.
RETURNING FAULTY ITEMS
All items are quality checked before leaving the studio. Please fully inspect your item(s) before use for any damage. In the highly unlikely event that an item sent to you is found to be faulty or damaged, we request that you email us with a picture of the damage immediately before any further action is taken. A picture of the invoice and packaging will be required.
Once we have received and checked the required picture(s) and or had the items(s) sent back to us, we will then arrange for a replacement to be shipped. You will be required to send the item(s) back using the return slip provided. Return postage costs will be refunded * provided the product is faulty and has not passed our inspection.
We have a 7 day policy for returns on Damaged items, this usually represents damage or losses that have occurred during transit.
If you have a parcel arrive that looks like it has been tampered with, take pictures or a recording before opening. Once you have notified us of the damage please send images of damage / loss so we can begin claiming from Royal Mail. We will require the item and packaging to be sent back and the usual time frame for Royal Mails investigation to be completed is 14 days however it can be up to 21 days. Once a reply to our claim is received from RM we will refund you in full or resend the products as you wish.
Please take care to mark the goods as a ‘ Returned Item ‘ correctly, this will ensure that no additional customs fees are incurred. If you are unsure then please contact the relevant customs department before returning the item(s).
Unless the jewellery is damaged, you are responsible for the cost of returning the pieces.
Hannah Humpston Jewellery does not refund any tax and duties payable outside of the EU.
ONLINE ORDER CANCELLATION
If you wish to cancel your order placed online at hannahhumpstonjewellery.com that has not been dispatched then please contact us via email email@example.com
Please note, if your order has been dispatched we are unable to cancel it. In this circumstance, please follow our return instructions.
Bespoke Jewellery and special orders are not entitled to a refund or exchange under any circumstances. Please read commissions in our terms & conditions.
Sale purchases are not entitled to a refund or exchange.